Opportunity:
The CRM/Business Analyst assists in the overall implementation of data, processes, profiles and architecture of the CRM solution. The CRM Analyst will work with our delivery / consulting and client teams around requirements gathering, discovery process and selection, APIs and configurations and assisting with CRM selection process.
Responsibilities:
- Gather requirements
- Conduct analyses of CRM data requirements
- Assist in defining, documenting, and maintaining process flows as well as policies and procedures
- Adhere to corporate data management processes and oversight procedures to ensure data integrity
- Assist in projects by conducting business analysis and submitting necessary documentation
Qualifications:
- Five to ten years’ experience in Asset Management
- Proficiency in SFDC Administrative tasks – e.g., creating profiles/roles, user setup, page layouts, reports/dashboards
- Experience with development, administration, configuration, and implementation of Salesforce CRM
- Demonstrated experience with data models and ETL and processing
- Desire to work in a team-oriented environment yet able to work independently
- Strong written and verbal communication skills